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Three Abbey Green, Bath

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Terms And Conditions

View Three Abbey Green Terms and Conditions
View Abbey View Terms and Conditions


Three Abbey Green Terms And Conditions (Includes the Jane Austen Wing)

 


Three Abbey Green Guest House is owned and operated by:

Sue Wright, Derek Merkl, Nici Jones and Alan Jones.
Three Abbey Green,
Bath,
BA1 1NW.
Tel: 01225 428558

In making a reservation, you agree to the Terms & Conditions. Please ensure you have read the following:

‘Accommodation’ means the room(s) shown in the confirmation letter.

‘Agreement’ means the agreement between us and the Visitor.

‘Visitor’ is the person in whose name the booking agreement has been made.

1) Arrivals & Departures

Please collect keys from Three Abbey Green guest house as agreed in your letter of confirmation.  Your accommodation will be ready by 2pm but we will endeavour to prepare your accommodation earlier if you so request. ‘Check out’ is by 10.30am on the day of departure. Failure to vacate by this time may result in further charges. Visitors are welcome to store luggage in the dining room of the guest house after check-out, at their own risk.

2) Payment

Payment in full is taken at the time of arrival, unless you have booked through our online booking portal, where it is taken at the point of booking. We are able to accept the following forms of payment

1.    Cash (direct bookings only)

2.    Debit cards

3.    Credit card – Visa or MasterCard

3) Cancellation Policy  

Direct Bookings: Cancellation of your booking must be made in writing, preferably via email. If a cancellation notice is received up to 7 nights prior to the booking, there will be a GBP20 per room cancellation charge. Cancellations made with less than 7 nights’ notice will be subject to the full cost of any part of the cancelled booking that we are unable to resell. We therefore recommend visitors arrange their own cancellation insurance.

Online Bookings: If cancellation takes place within 7 nights of your arrival and we are unable to re-let the room(s), the booking payment will be retained. If you need to cancel more than 7 nights before the arrival date, we will refund the booking payment in full, less a GBP20 per room cancellation fee. We recommend visitors arrange their own cancellation insurance.

If we are forced to cancel your booking for reasons outside our control we will endeavour to offer you alternative comparable accommodation at no extra cost to you. Should we be unable to provide a suitable alternative, we will reimburse any sum already paid by you.  We will be under no further obligation or liability for any losses or expense arising from the cancellation. There are no further circumstances for which we will be liable for any refund.

4) Cancellation by us

We reserve the right to cancel any letting should you or any member of your party cause damage to the property, its furniture or contents, or should you create a disturbance to the occupants of any adjoining rooms or to our neighbours.

5) Damages

In the event of any breakages, damage or exceptional cleaning required after the room is vacated, we will notify the Visitor within 48 hours of any costs incurred and will charge this payment to their credit card.

6) Number of Occupants

The number of people staying must not exceed the maximum number agreed at the time of booking for each room. If we become aware that the number of people staying exceeds the maximum number, we reserve the right to ask the entire party to vacate the premises. In these circumstances, there will be no refund for unused days.

7) Lost Keys

A charge of £20 will be made for each set of lost keys.

8) Cleaning

All rooms are serviced daily unless you request otherwise.

9) Linen

Linen and towels are changed with each new letting and on the third day of any extended visit.

10) Candles and Fireworks

The use of candles and fireworks by the Visitor or their guests is not permitted.

11) Right of Entry

The owners, employees and agents of Three Abbey Green shall be allowed access to rooms at all reasonable times for purposes of inspection or to carry out any necessary cleaning, repairs or maintenance.

12) Complaints

If you have any complaint, please notify us immediately at Three Abbey Green. Please note that complaints are much more easily resolved while you are still in the property. If we receive any complaints of noise or disrespect or damage to the property, we reserve the right to require visitors to vacate the premises with immediate effect and without compensation for unused days.

13) Liability and Insurance

Three Abbey Green, its employees and agents do not accept third party liability in respect of breach of contract, negligence, misrepresentation or otherwise. We cannot in any circumstance accept liability for any personal injury, loss of life, damage, loss or accident to personal property. Visitors are advised to ensure their own insurance covers any loss or damage to personal property during their stay and to ensure adequate personal and travel insurance is taken out.

14) Pets

Pets are not allowed anywhere on the premises.

15) Disabled Access

All rooms are accessed by stairs or steps. Unfortunately, as the rooms comprise part of a Grade 2 Listed building, there are presently no ramps, though we are currently investigating the possibility of installing a ramp to aid wheelchair access up to the front door. We therefore advise that there is limited wheelchair access to the rooms on the ground floor and none to those on the floors above. If guests require able-bodied assistance they are requested to bring with them a suitable companion. We cannot supply staff to lift or carry guests.

16) Smoking

Smoking is not permitted anywhere on the premises.
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Abbey View Terms and Conditions

 


Abbey View Apartment is owned and operated by:

Sue Wright, Derek Merkl, Nici Jones and Alan Jones
Three Abbey Green,
Bath,
BA1 1NW
Tel: 01225 428558

In making a reservation, you agree to the Terms & Conditions. Please ensure you have read the following:

‘Accommodation’ means the apartment shown in the confirmation letter.

‘Agreement’ means the agreement between us and the Visitor.

‘Visitor’ is the person in whose name the booking agreement has been made.

1) Arrivals & Departures

Please collect keys for Abbey View apartment from Three Abbey Green guest house as agreed in your letter of confirmation.

Your accommodation will be ready by 1 p.m. but we will endeavour to prepare your accommodation earlier if you so request. Please check the inventory and inspect the accommodation for damage on arrival and notify us immediately of any discrepancy or concern. Check out is by 10am on the day of departure. Failure to vacate the property by this time may result in further charges. You are welcome to store luggage, at your own risk, at the guest house Three Abbey Green after check out.

2) Payment

Payment in full is taken at the time of booking. We are able to accept the following forms of payment:

Cheque: in pounds sterling made payable to ‘Three Abbey Green’

Credit Cards – Visa or MasterCard

Debit card.

3) Cancellation Policy Cancellation of your booking must be made in writing.

If a cancellation notice is received up to 4 weeks prior to the booking, all payments will be refunded, minus the 10% non-refundable deposit. Cancellations made with less than 4 weeks’ notice will be subject to the full cost of the original reservation if we are unable to resell the accommodation. We therefore recommend arranging your own cancellation insurance.

If we are forced to cancel your booking for reasons outside our control we will endeavour to offer you alternative comparable accommodation at no extra cost to you. Should we not be able to provide suitable alternative accommodation, we will reimburse any sums already paid by you. We will be under no further obligation or liability for any losses or expense arising from the cancellation. There are no further circumstances for which we will be liable for a refund.

We reserve the right to cancel any letting should you or any member of your party cause damage to the property, its furniture or contents or should you create a serious disturbance to any adjoining neighbours.

4) Services

The holiday price includes all charges for gas, electricity and water. We also supply all bedding and bed linen, towels, tea towels, dish cloths, washing up liquid and dishwasher tablets, laundry detergent and conditioner, coffee, tea, sugar, 1 pint milk, cling film, foil and toilet paper.

5) Damages

Visitors are requested to keep the property in the same state of repair as when they arrived. We also expect that you maintain a reasonable state of cleanliness throughout your visit and on departure. In the event of any breakages, damage or extra cleaning required after the property is vacated, we will notify the Visitor within 48 hours of any costs incurred and will charge this payment to your credit card.

6) Number of Occupants

The number of people staying must not exceed the maximum number agreed at the time of booking. If we become aware that the number of people staying exceeds the maximum number, we reserve the right to ask the entire party to vacate the premises. In these circumstances, there will be no refund for unused days.

7) Lost Keys

A charge of £20 will be made for each set of lost keys.

8) Cleaning

The apartments are cleaned prior to arrival and, if your stay is for a period of longer than a week, at times to be agreed. Visitors are requested to keep the property in a similar state of cleanliness as when they arrived. Please leave any last-minute washing-up in the dishwasher and switch the dishwasher on before you leave.

9) Linen

Linen and towels are changed with each new letting.

10) Candles and Fireworks

The use of candles and fireworks by the Visitor or guests is not permitted unless expressly agreed in writing with us before the arrival date.

11) Right of Entry

The owners, employees and agents of Three Abbey Green shall be allowed access to the property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance.

12)Complaints

If you have any complaint, please notify us immediately at the guest house in Three Abbey Green. Please note that complaints are much more easily resolved while you are still in the property. If we receive any complaints of noise or disrespect and damage to the property, we reserve the right to require visitors to vacate the premises with immediate effect and with no compensation for unused days.

13) Liability and Insurance

Three Abbey Green, its employees and agents do not accept third party liability in respect of breach of contract, negligence, misrepresentation or otherwise. We cannot in any circumstances accept liability for any personal injury, loss of life, damage, loss or accident to personal property. Visitors are advised to ensure their own insurance covers any loss or damage to personal property during their stay and to ensure adequate personal and travel insurance is taken out.

14) Pets

Pets are not allowed in the apartment.

15) Disabled Access

The apartment is accessed by stone stairs. Unfortunately, as the apartment comprises part of a Grade 2 Listed building, there is no ramp. We therefore advise that there is no wheelchair access to the apartments.

16) Smoking

There is a no smoking policy in all our accommodation.

 

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